Frequently Asked Questions
Frequently Asked Questions
Users can browse tailors, book appointments, request custom outfits, and get their garments tailored seamlessly.
eSartor is expanding. Check the availability on our website or app to see if we serve your location.
eSartor is an online platform that connects users with professional tailors for custom clothing and tailoring services.
Browsing tailors is free, but tailor services have pricing based on customization and requirements.
Yes, an account is required to book tailors, make orders, and track your requests.
Yes! If you're a professional tailor, you can sign up, create a profile, and offer your services.
eSartor offers tailoring for suits, dresses, casual wear, formal wear, wedding attire, and more.
After your order is completed, you can rate and review your tailor based on service quality.
Yes! Some tailors offer pre-made clothing alongside custom tailoring services.
Yes! We use encryption and secure payment gateways to protect your data.
Simply browse tailors, select your preferred one, choose a service, and schedule a fitting or consultation.
eSARTOR offers a wide range of services to meet all your tailoring and custom clothing needs:
1. Alteration Services
Adjustments for garments to ensure a perfect fit
Repairs for tears, zippers, and seams
Hemming, resizing, and restyling existing clothing
Same-day and express alteration options
2. Custom Clothing Creation
Bespoke suits, dresses, and formal wear
Personalized outfits for special occasions (weddings, proms, events)
Cultural and traditional clothing designed by specialized tailors
3. Custom Outfits for Performances & Events
Festivals, carnivals, and stage performances
4. Sustainable and Eco-Friendly Tailoring
Upcycling and repurposing old clothing
Use of sustainable fabrics for custom creations
Promoting conscious consumption through garment repairs and restyling
5. Tailor Matching Services
Access to professional tailors with profiles, ratings, and expertise
Some tailors provide mobile services, allowing fittings and measurements at your location.
Some tailors offer virtual consultations, but for accuracy, in-person fittings are recommended.
Delivery time depends on the complexity of the order and the tailor’s schedule. Estimated time is shown when booking.
Yes! Many tailors provide fabric guidance and sourcing options.
Most tailors offer alteration policies. Contact your tailor for adjustments if needed.
Prices vary based on fabric, design, and complexity. Tailors display their pricing on their profiles.
Yes, cancellations and reschedules depend on the tailor’s policy. Check before booking.
Absolutely! Upload your design, and a tailor will review and create your custom piece.
Some tailors provide express services. Use filters to find tailors offering fast turnarounds.
You can reach out via live chat in the app, email, or phone support listed on our Contact page.
We accept credit/debit cards
Click "Forgot Password" on the login page and follow the steps to reset your password.
Go to "My Orders" in your profile to see real-time updates on your order.
Refunds depend on the tailor’s policies. Check the refund policy before booking.
Go to Settings > Account > Delete Account or contact support for assistance.
Visit our Tailor Support Center for setup guides or contact our onboarding team.
Ensure your payment method is valid. If the issue persists, contact your bank or our support team.
If you face any issues, report through the Help Center or contact support for dispute resolution.
Yes! Download our app from the App Store or Google Play for a seamless experience.